At a glance
Median pay for Customer Service Representatives runs from $37,430 in Columbia to $60,480 in San Jose across 75 curated metros; the middle value is $44,970.
After the BEA 2024 price adjustment, the top three are San Jose ($54,771), Des Moines ($53,304), San Francisco ($50,020).
These are workforce estimates from published medians, not job offers or expected hiring pay.
Sources: BLS wages (May 2025) · BEA price parity (2024) · Census ACS (2020–2024) · metro areas, not city limits · How we calculate
Customer Service Representatives salary comparison
Customer service work includes different schedules, sectors and remote arrangements. The estimate is for an occupational metro market, not a remote-job listing. 75 of 75 curated metros have a reported occupation median. The table is sorted by the site-calculated adjusted metric, not by predicted hiring demand.
Scroll sideways to explore every column →
| Metropolitan area | Median annual wage | Adjusted median* | Median gross rent / month |
|---|---|---|---|
| San Jose, CA | $60,480 | $54,771 | $2,840 |
| Des Moines, IA | $48,880 | $53,304 | $1,150 |
| San Francisco, CA | $57,830 | $50,020 | $2,474 |
| Milwaukee, WI | $47,840 | $49,352 | $1,139 |
| Cleveland, OH | $46,040 | $49,019 | $1,050 |
| Madison, WI | $47,500 | $48,825 | $1,354 |
| Cincinnati, OH–KY–IN | $46,470 | $48,726 | $1,105 |
| Columbus, OH | $46,350 | $48,550 | $1,274 |
| Dayton, OH | $44,970 | $48,514 | $1,039 |
| Seattle, WA | $53,550 | $48,186 | $2,000 |
| St. Louis, MO–IL | $45,800 | $48,166 | $1,113 |
| Omaha, NE–IA | $44,260 | $48,155 | $1,192 |
| Durham, NC | $46,800 | $47,965 | $1,466 |
| Kansas City, MO–KS | $44,350 | $47,924 | $1,249 |
| Memphis, TN–MS–AR | $44,090 | $47,831 | $1,220 |
| Buffalo, NY | $45,520 | $47,494 | $1,057 |
| Boise City, ID | $46,640 | $47,403 | $1,487 |
| Nashville, TN | $45,510 | $47,240 | $1,528 |
| Minneapolis, MN–WI | $49,480 | $47,204 | $1,440 |
| Grand Rapids, MI | $44,990 | $47,087 | $1,202 |
Show all 75 metros with a reported median
Scroll sideways to explore every column →
| Metropolitan area | Median annual wage | Adjusted median* | Median gross rent / month |
|---|---|---|---|
| San Jose, CA | $60,480 | $54,771 | $2,840 |
| Des Moines, IA | $48,880 | $53,304 | $1,150 |
| San Francisco, CA | $57,830 | $50,020 | $2,474 |
| Milwaukee, WI | $47,840 | $49,352 | $1,139 |
| Cleveland, OH | $46,040 | $49,019 | $1,050 |
| Madison, WI | $47,500 | $48,825 | $1,354 |
| Cincinnati, OH–KY–IN | $46,470 | $48,726 | $1,105 |
| Columbus, OH | $46,350 | $48,550 | $1,274 |
| Dayton, OH | $44,970 | $48,514 | $1,039 |
| Seattle, WA | $53,550 | $48,186 | $2,000 |
| St. Louis, MO–IL | $45,800 | $48,166 | $1,113 |
| Omaha, NE–IA | $44,260 | $48,155 | $1,192 |
| Durham, NC | $46,800 | $47,965 | $1,466 |
| Kansas City, MO–KS | $44,350 | $47,924 | $1,249 |
| Memphis, TN–MS–AR | $44,090 | $47,831 | $1,220 |
| Buffalo, NY | $45,520 | $47,494 | $1,057 |
| Boise City, ID | $46,640 | $47,403 | $1,487 |
| Nashville, TN | $45,510 | $47,240 | $1,528 |
| Minneapolis, MN–WI | $49,480 | $47,204 | $1,440 |
| Grand Rapids, MI | $44,990 | $47,087 | $1,202 |
| Sacramento, CA | $49,940 | $46,817 | $1,819 |
| Hartford, CT | $48,050 | $46,766 | $1,416 |
| Bridgeport, CT | $49,970 | $46,760 | $1,875 |
| Worcester, MA | $47,540 | $46,370 | $1,426 |
| Providence, RI–MA | $47,170 | $46,348 | $1,307 |
| Charlotte, NC–SC | $44,980 | $46,205 | $1,473 |
| Portland, OR–WA | $48,650 | $46,148 | $1,724 |
| Boston, MA–NH | $49,920 | $46,109 | $2,023 |
| Rochester, NY | $44,740 | $46,107 | $1,143 |
| Denver, CO | $48,590 | $45,934 | $1,874 |
| Philadelphia, PA–NJ–DE–MD | $47,070 | $45,898 | $1,480 |
| Albany, NY | $45,350 | $45,548 | $1,280 |
| Chicago, IL–IN | $47,100 | $45,466 | $1,430 |
| Indianapolis, IN | $43,460 | $45,415 | $1,191 |
| Pittsburgh, PA | $42,790 | $45,199 | $1,053 |
| San Antonio, TX | $42,720 | $45,103 | $1,363 |
| Fresno, CA | $46,070 | $45,097 | $1,392 |
| Salt Lake City, UT | $45,410 | $45,019 | $1,583 |
| Phoenix, AZ | $46,410 | $44,920 | $1,702 |
| Louisville, KY–IN | $41,600 | $44,696 | $1,116 |
| Detroit, MI | $44,730 | $44,597 | $1,207 |
| Austin, TX | $43,720 | $44,582 | $1,726 |
| Greensboro, NC | $41,240 | $44,409 | $1,093 |
| Riverside, CA | $47,150 | $44,296 | $1,846 |
| Birmingham, AL | $40,530 | $44,225 | $1,172 |
| Allentown, PA–NJ | $44,160 | $44,174 | $1,365 |
| New York, NY–NJ | $49,590 | $44,055 | $1,830 |
| Albuquerque, NM | $41,790 | $43,738 | $1,156 |
| Dallas, TX | $44,990 | $43,641 | $1,614 |
| Richmond, VA | $42,660 | $43,594 | $1,447 |
| Charleston, SC | $44,000 | $43,581 | $1,605 |
| San Diego, CA | $48,730 | $43,553 | $2,246 |
| Oklahoma City, OK | $39,330 | $43,503 | $1,124 |
| Tulsa, OK | $38,560 | $43,222 | $1,078 |
| Jacksonville, FL | $42,840 | $43,062 | $1,513 |
| Los Angeles, CA | $48,840 | $43,006 | $2,063 |
| Little Rock, AR | $38,160 | $42,702 | $1,055 |
| Baton Rouge, LA | $38,760 | $42,697 | $1,135 |
| Raleigh, NC | $41,900 | $42,687 | $1,573 |
| Atlanta, GA | $42,710 | $42,685 | $1,672 |
| Washington, DC–VA–MD–WV | $46,220 | $42,449 | $2,027 |
| New Orleans, LA | $39,300 | $42,442 | $1,217 |
| Tampa, FL | $42,660 | $42,284 | $1,628 |
| Knoxville, TN | $38,840 | $41,958 | $1,145 |
| Greenville, SC | $39,010 | $41,829 | $1,150 |
| Tucson, AZ | $40,090 | $41,374 | $1,212 |
| North Port, FL | $42,310 | $41,312 | $1,747 |
| Baltimore, MD | $42,850 | $41,010 | $1,611 |
| Houston, TX | $40,380 | $40,941 | $1,430 |
| Urban Honolulu, HI | $44,630 | $40,221 | $2,083 |
| Orlando, FL | $40,530 | $39,963 | $1,760 |
| Columbia, SC | $37,430 | $39,963 | $1,193 |
| Las Vegas, NV | $39,560 | $39,475 | $1,626 |
| Virginia Beach, VA–NC | $38,150 | $38,952 | $1,478 |
| Miami, FL | $39,560 | $34,655 | $1,869 |
The table shows the 20 highest adjusted medians; the full list of 75 metros is expandable above. The price-adjusted wage equals the BLS May 2025 annual occupational median × 100 ÷ the BEA 2024 all-items regional price parity. Census rent, household income and commuting figures are ACS 2020–2024 five-year estimates. They describe different populations and do not determine take-home pay, employment prospects or individual rent. ACS gross rent includes contract rent plus estimated utility and fuel costs.
How pay for Customer Service Representatives varies across metros
Across the 75 curated metros with a reported median, the nominal annual median for Customer Service Representatives runs from $37,430 in Columbia to $60,480 in San Jose, a 1.62× difference. After dividing each median by its metro’s BEA price parity, the range is $34,655 in Miami to $54,771 in San Jose, a 1.58× difference. The middle value across these metros is $44,970 nominal and $45,019 adjusted.
The price adjustment changes the order. Out of 75 metros, Omaha moves from 43rd on nominal pay to 12th on adjusted pay while Los Angeles moves from 10th to 56th. These ranks compare published medians only, not openings or offers.
Beyond the median: published wage percentiles
The following six metros lead this curated set on the price-adjusted median measure. The five annual wage statistics are the original BLS estimates; they have not been price-adjusted. They illustrate the estimated wage distribution for the same occupation and geographic unit.
Scroll sideways to explore every column →
| Metropolitan area | 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|---|
| San Jose, CA | $43,700 | $48,180 | $60,480 | $74,670 | $88,910 |
| Des Moines, IA | $35,920 | $40,990 | $48,880 | $59,940 | $66,240 |
| San Francisco, CA | $42,390 | $47,070 | $57,830 | $70,990 | $84,780 |
| Milwaukee, WI | $33,910 | $38,720 | $47,840 | $58,480 | $66,390 |
| Cleveland, OH | $31,340 | $37,240 | $46,040 | $58,100 | $65,760 |
| Madison, WI | $35,190 | $41,230 | $47,500 | $58,170 | $70,350 |
Percentiles describe a distribution, not an individual’s pay; suppressed values are marked Unavailable.
National career outlook and entry requirements
The BLS projects national employment for Customer service representatives from 2025 to 2035. These occupational projections are national; they do not forecast openings in any particular metro area.
Among the 80 occupations curated on this site, projected 2025–2035 growth of -5.3% ranks 76th (the middle value is +5.0%), and about 289,500 projected annual openings rank 3rd. This compares only the occupations on this site and does not predict hiring in any one metro.
The BLS lists no related work experience as typically required for entry. Its typical training category is short-term on-the-job training. National employment base: 2,666,000 workers in 2025; projected 2,524,100 in 2035.
Openings are projected national totals, including replacements, not job ads or local vacancies. Education and training categories are typical patterns; licensing varies by role. BLS 2025–2035 Occupational Projections, Table 1.2. Read the BLS Occupational Outlook Handbook profile.
What to check for this occupation before moving
How roles can differ: Customer service representatives may work in call centers, financial services, healthcare or distributed support teams. Evening schedules, performance targets and remote-work arrangements may not be visible in a single metro median.
Questions to ask about a real offer: Check the offered hourly rate, shift premiums, guaranteed hours, equipment arrangements and benefit eligibility. For hybrid or remote roles, confirm whether pay changes with residence.
This is editorial guidance, not a claim that every employer or state follows these practices; verify terms with the employer and relevant authorities.
What this occupation median does—and does not—tell you
BLS OEWS wages are employer-reported estimates for wage-and-salary jobs, so self-employment income is not included. Annual figures assume a 2,080-hour year. Wages include commissions and tips but exclude overtime, shift differentials, nonproduction bonuses and benefits. A median is neither a new-hire salary nor a vacancy count.
Regional price parities compare overall price levels with the U.S. average; housing data come from a different survey and are not subtracted again from the wage. Missing wages and suppressed percentiles stay unavailable. See the methodology for details.
Salary for Customer Service Representatives in Miami, FL
Miami is shown as a worked example (one of the larger metros on this site); it is not a recommendation, and the table above lists every metro with a reported median. Of 75 metros, it ranks 65th on nominal median and 75th on price-adjusted median.
For the Miami-Fort Lauderdale-West Palm Beach, FL metro, the May 2025 BLS annual occupational median is $39,560. The published 25th-to-75th-percentile wage interval is $34,860 to $48,030. The price-adjusted median of $34,655 applies the BEA 2024 all-items index of 114.2 (U.S. = 100). It does not reflect an employer offer, taxes or your individual household costs.
The ACS metro-wide gross-rent median is $1,869 per month; with an ACS margin of error of ±$7. Gross rent includes estimated utilities and covers renters generally, not workers in this occupation. For a data-driven contrast, Virginia Beach has a published BLS median of $38,150 and adjusted median of $38,952. This comparison metro has the closest observed adjusted median in our curated set. This does not establish similar rents or local job conditions. Compare Miami with Virginia Beach in the interactive tool, or review the Miami metro profile for income, housing uncertainty and commute context.
Before relying on a quoted salary, confirm that the job matches this BLS occupation and that pay period, hours and benefits are comparable.